Recent Posts

Lincolns Valet Success

Lincolns Valet Success Owner satisfaction surveys rank two practices very high: when dealerships pick up a vehicle that needs servicing from the customer’s home or office, and when dealers provide loaner vehicles of comparable value during servicing time. Customers want both services to be free. Meeting those demands is the …

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5 ways to build a team

5 ways to build a team 1. Make sure your team members are smarter than you. – One of the most important things I realized while being a member of a team is that when I have the opportunity to build my own team, I will always reach out to people …

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Profit

How to boost Profit Sales in Service Bay

How to boost Profit Sales in Service Bay Throughput — that is, getting service work done quickly and efficiently — is the key to profitability in dealership service departments, said Brett Coker, president of Coker Automotive Consultants of Pensacola, Fla. Dealers complain “We can’t get the work out,” Coker said. …

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Effective

5 Ways to build an effective team

5 Ways to build an effective team Build trust and respect. Nurture a team-oriented environment based on trust and respect, without which there will only be limited success. A startup is like a ship going through high uncertainty. The captain needs the trust of his team, because people follow trust and …

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Tire

Tire Sales = Customer Retention

Tire Sales = Customer Retention Selling tires and alignments helps new-car dealers retain service customers, automaker and supplier executives agree. By contrast, they warn that customers who drift away to independent tire stores might never return to the dealership for service. Although franchised dealerships are selling more replacement tires than …

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Possitive

4 Ways Employees can be possitive

4 Ways Employees can be possitive 1. Be quick to share credit when something goes well. Have you heard the quote: “Leaders take all the blame and give away all the credit”? Madnick believes every manager should recognize contributors on his or her team whenever there is a success to celebrate. …

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6 Ways to give employees feedback

6 Ways to give employees feedback Productivity in the workplace is the life force of the company. When employees are firing on all cylinders, deadlines are getting hit, clients are satisfied, and leadership can reward their staff with incentives like bonuses. This perfect world, where employees are performing at their …

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Same

Same day parts available at Toyota & Lexus

Same day parts available at Toyota & Lexus Amazon, FedEx and UPS offer same-day delivery for retail purchases. But most automakers, for reasons of cost and complexity, don’t deliver parts to their dealerships any sooner than the next day. Bucking that trend, Toyota and Lexus offer same-day parts availability to their …

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Improving

Improving F&I with Technology

Improving F&I with Technology We talked with John Pappanastos  CEO and President of EFG Companies. He had some suggestions for how you can improve your F&I with Technology.

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Great

5 Ways to be a Great Team Player

5 Ways to be a Great Team Player 1. Communicate. Communication is a 2-way street; it involves speaking and active listening. It’s important to convey your goals and expectations, while making sure you clearly understand everyone else’s. Throughout the program, check in with other team members at least once a week …

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Acton

Acton Toyota creates a better system for parts delivery to techs

Acton Toyota creates a better system for parts delivery to techs Along with its vending machine for shop supplies, Acton Toyota of Littleton is using another high-tech adaptation of a familiar device — the shopping cart — to improve the way technicians get the repair parts they need. The dealership …

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Compliant

Being Compliant with Fixed Ops

Being Compliant with Fixed Ops We sat down and talked with Michael Roppo who is the Director of Dealer Fixed Ops with Withum, Smith and Brown. He talks to us about how just because you do not hear stories in the news about Service Technicians violating their laws and regulations …

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fees

Why Are You Still Charging Diagnostic Fees?

Why Are You Still Charging Diagnostic Fees? Staying Competitive in the Service Drive By David Lewis With the growing number of secondary repair shops competing for dealership customers these days it is hard to understand why so many service departments are still charging diagnostic fees.  Today’s informed and Internet savvy …

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olympics

Learning from the Olympics

Learning from the Olympics Olympic host cities follow a crisis trend. Cost overruns are a given, and budget often is simply a number from which to start. Panic over whether infrastructure will be completed in time usually starts at least 18 months before the games are due to begin. So …

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X-time

Jim Roche of X-Time discusses Fixed – Ops

Jim Roche of X-Time discusses Fixed – Ops Jim Roche of X-Time sat down with Jim Fitzpatrick of CBT to discuss the evolution of the service department and how to increase Customer Retention. Watch our interview to see their suggestions.

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impression

7 Ways to Improve Your First Impression

7 Ways to Improve Your First Impression I am amazed how little most people care about the initial impression they make. Are they unaware or just simply uninterested? Recently, I have been helping a few clients with business development and hiring. In that process, I have interviewed potential partners, vendors, management …

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