Recent Posts

Improving

Improving F&I with Technology

Improving F&I with Technology We talked with John Pappanastos  CEO and President of EFG Companies. He had some suggestions for how you can improve your F&I with Technology.

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Great

5 Ways to be a Great Team Player

5 Ways to be a Great Team Player 1. Communicate. Communication is a 2-way street; it involves speaking and active listening. It’s important to convey your goals and expectations, while making sure you clearly understand everyone else’s. Throughout the program, check in with other team members at least once a week …

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Acton

Acton Toyota creates a better system for parts delivery to techs

Acton Toyota creates a better system for parts delivery to techs Along with its vending machine for shop supplies, Acton Toyota of Littleton is using another high-tech adaptation of a familiar device — the shopping cart — to improve the way technicians get the repair parts they need. The dealership …

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Compliant

Being Compliant with Fixed Ops

Being Compliant with Fixed Ops We sat down and talked with Michael Roppo who is the Director of Dealer Fixed Ops with Withum, Smith and Brown. He talks to us about how just because you do not hear stories in the news about Service Technicians violating their laws and regulations …

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fees

Why Are You Still Charging Diagnostic Fees?

Why Are You Still Charging Diagnostic Fees? Staying Competitive in the Service Drive By David Lewis With the growing number of secondary repair shops competing for dealership customers these days it is hard to understand why so many service departments are still charging diagnostic fees.  Today’s informed and Internet savvy …

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olympics

Learning from the Olympics

Learning from the Olympics Olympic host cities follow a crisis trend. Cost overruns are a given, and budget often is simply a number from which to start. Panic over whether infrastructure will be completed in time usually starts at least 18 months before the games are due to begin. So …

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X-time

Jim Roche of X-Time discusses Fixed – Ops

Jim Roche of X-Time discusses Fixed – Ops Jim Roche of X-Time sat down with Jim Fitzpatrick of CBT to discuss the evolution of the service department and how to increase Customer Retention. Watch our interview to see their suggestions.

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impression

7 Ways to Improve Your First Impression

7 Ways to Improve Your First Impression I am amazed how little most people care about the initial impression they make. Are they unaware or just simply uninterested? Recently, I have been helping a few clients with business development and hiring. In that process, I have interviewed potential partners, vendors, management …

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Compliant

Best Practices for a Compliant Service Department

Best Practices for a Compliant Service Department 11 points to effectively establish clear procedures By Jim Radogna Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most commonly-cited consumer complaints. Although …

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Compliant

Retaining and Receiving Customers with Recalls

Retaining and Receiving Customers with Recalls Recalls in the Auto Industry are are taking place on a monthly basis and sometimes even weekly. With Recalls you have an opportunity to Retain and Receive New Customers. Watch our Interview with Michael Roppo to see what he suggests.

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meetings are productive

6 Ways to make sure all meetings are productive

6 Ways to make sure all meetings are productive A good friend of mine once said, “Time is the most valuable commodity in life because it is the one thing you cannot buy more of.” Too bad this adage doesn’t hold true at all businesses. When you think about your …

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Vehicle Breakdowns

Vehicle breakdowns are at a record high

Vehicle Breakdowns are at a record high AAA rescued a record-breaking 32 million drivers in 2015 ORLANDO, Fla. (July 20, 2016) – Despite advances in vehicle technology, including maintenance reminders and other dashboard alerts designed to mitigate roadside trouble, AAA rescued a record-breaking 32 million drivers in 2015, with more …

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Analyze Key Performances

How to Analyze Key Performances

How to Analyze key Performances Are you finding it difficult to Analyze Key Performance indicators in real time? Watch our interview with John Fairchild, President of Fairchild Automotive Solutions to see what his suggestions are

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sdsitestory1_072016

Peter Martin on how to combat negative reviews

Peter Martin on how to combat negative reviews We all know negative online negative can hurt your dealership. Unfortunately, consumers are influenced by negative reviews, whether they are trying to purchase a vehicle from your dealership or get service done to their car. Peter talks with us about what you …

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sdsitestory2_072016

College Graduates are replacing service technicians

College Graduates are replacing service technicians The technology in cars becomes more complex each year. A basic compact car comes packed with electronics. Luxury models are rolling communication devices.  Finding the right people to service these vehicles is an ongoing struggle for dealerships. “There is a real shortage of automotive …

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sdsitebanter_072016

4 Ways to Keep Employees Motivated and Productive

4 Ways to Keep Employees Motivated and Productive In a startup, productivity is the lifeblood of the company. Unlike enterprise level corporations where there can be a little more flexibility, startups have concrete milestones that must be met in order to succeed. Getting work done and meeting deadlines is critical …

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Social Media

How easy is it to place your business on social media?

How easy is it to place your business on social media Many Dealerships have not put their dealerships on social media outlets because they fear it will be too hard to maintain and keep up with. April talks with us about how easy it is to place your dealership on social …

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sdsitestory2_071316

Can Robots begin to replace mechanics?

Can Robots begin to replace mechanics? When faced with a tricky automotive repair, Jamie Ludolph used to turn to a tome-like service manual. Today at the Atlanta car dealership where Ludolph is a master guild technician, he can turn to a robot. The Audi Robotic Telepresence, or ART, is a …

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win over customers

3 Things you can do to win over your customers

 3 Things you can do to win over your customers Listen carefully. If you aren’t able to provide timely, top-notch customer service, your customers are going to support your competition while letting their friends and family know publicly. That’s just a fact and shouldn’t be a surprising one to you …

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