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Why 84% of your customers are migrating to independent tire stores
Did you know that 84 percent of service customers are migrating to independent tire stores to buy their replacement tires? One half of that 84 percent is migrating because they have no idea you even sell tires. The other half of that group assumes that your competition has more expertise, …
Last Chance To Save 50% Off This Stunning Ring
Don’t act so surprised, Your Highness. You weren’t on any mercy mission this time. Several transmissions were beamed to this ship by Rebel spies. I want to know what happened to the plans they sent you. In my experience, there is no such thing as luck. Partially, but it also …
Service Drive Today – June 28, 2016
On today’s show: 4 ways to train employees effectively Rafael Sanchez, GM of Sons Group Kia, explains what makes a brand popular with customers How much is one customer worth to your service drive?
How much is one customer worth to your service drive?
Follow-up with customers You are busy and there is never really a good time to follow-up with every single customer to learn about the quality of their experience. Obviously that is an important for keeping customers engaged and retention purposes. There has never been an practical or effective way to …
Kia GM explains what makes a brand popular with customers
Customer Service Hiring Last week it was announced that Kia Motors scored the highest among customers in the J.D. Power and associates initial quality survey. They didn’t just beat rivals like Toyota and Huyndai, but Porsche and Lexus as well. Rafael Sanchez, General Manager of Sons Group Kia in Atlanta …
Costs are rising, but your service department can thrive
Costs are rising Depending on how well you do as a service department is often calculated by the quality and price of your services as well as if your customers are coming back or going to your competition. When this relates to auto body repairs and refinishing businesses, that part …
Where do you start looking for quality help?
Quality Workers Are you looking for quality workers but when it comes time to hire and recruit, the resumes are thin? Where is the good help? Are they trained well enough? Steve Hall of NCM Associates explains why having a connection with a local tech school is the best place …
Service Drive Today – June 27, 2016
On today’s show: Three Things that Excellent Customer Service Companies Do Costs are rising, but your service department can thrive according to David Lewis Steve Hall of NCM gives insight on where to start looking for quality help
Service Drive Today – June 24, 2016
On this week’s show: Positives of Pre-Paid service plans Are you taking advantage of NADA’s Academy plus? Supreme court decision that benefits your service drive Michael Roppo explains what you are missing by closing up shop early
Are prepaid maintenance plans good for your service drive?
Studies show that service customers like to buy prepaid maintenance plans, for several reasons…according to Ryan Williams, President of Fidelis PPM. In fact, Ryan says if you’re not offering customers prepaid maintenance, you’re shortchanging them and your fixed ops department. So, he offers these plans to simplify consumers’ lives…and why …