Why service training needs to be a priority
Do you hesitate to put a lot of time and money into training your staff? Are the risks worth the reward?
The answer is yes, accord to NCM Associates service training needs to be a priority. It can lead to better customer experiences and brand loyalty. An HR magazine report shows companies investing $1,500 or more per employee every year on training increased profits by at least 24%. You should view training as an expense that can help your company achieve goals, especially for 2016. While looking at what goals you want for next year, determine how likely your staff is to meet those milestones with their current knowledge. Any gaps you discover should be addressed immediately with training.
Source: NCM Institute
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