Home / Service Drive News / Interviews / We’ll tell you how a dealership figured out a communication problem and their solution.

We’ll tell you how a dealership figured out a communication problem and their solution.

If you talk to most dealers…they would probably tell you that sometimes…there are communication issues with customers, not just in one department, but all departments.

For Ed Jolliffe, President of Gorno Ford (a multiple President’s Award Winning Dealership) he specifically had an issue with his service department. But then he hired his nephew (Patrick Southward) as the sales manager. Soon thereafter, his nephew came up with his own tech idea to fix the communication’s problem.

Take a look.

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