Service Drive Service Drive
Founder Jim Fitzpatrick interviews Jim Roche, SVP of Sales, Marketing & Managed Services at Xtime
Founder Jim Fitzpatrick interviews Jim Roche, SVP of Sales, Marketing & Managed Services at Xtime.
Great tips to help dealerships drive more profit opportunities to the service drive.
With so much emphasis on new products coming out to help dealerships improve the customer experience at service drives, are dealerships relying too much on tech and not enough on face to face interaction that eventually help retain customers? I asked Michael Roppo (Director of Fixed Ops at Withum ) …
Learn about a dealerships retention due to their state of the art facility.
Imagine you’re over the fixed ops department at your dealership…and it’s the dealership version of Disney World…the happiest service drive in the world. But, you still have to recruit a solid team that knows how to use all the fancy bells and whistles you just installed. But even more importantly…you …
What does the number one Mazda dealer in the world do when it comes to its service drive?
When you’re the number one Mazda dealership in the world…obviously, you’re doing something right, not just in sales, but in the service drive as well. So when I had the chance to talk with Jamie Mcknight, Dealer Principal at West End Mazda in Sydney, Australia…
How is technology changing your service drive?
We love being here in Atlanta. We have a couple dealerships here in Atlanta actually that might be changing the way of the future for the service department. A few that have adopted chip technology. Is this the future for the service drive? We asked that question to April Rain, …
Learn where to invest your training dollars first.
Time to invest in training. If you already do, great. We’re proud of you. If you don’t you need to! And you need to start with a certain group first. Let’s turn now to a recent conversation I had with Don Reed, CEO of Dealer Pro Training, who told me …
Fixed ops trainer at NCM institute discusses why individual training might be more efficient than group training.
Why individual training might be more efficient than group training. Here’s a common question for a lot of service drive’s- how can I train my advisors when we can’t all get together as a group? Recently on ncminstitute.com, Steve Hall answered this question and gave insight on how you can …
Advice on how to combine the forces of your sales and service department.
May the force be with you! Put your light saber away… I’m not talking about Star Wars. I’m talking about the combining the force of your sales and service departments. Erik Radle, CEO at Miller Ad Agency, says you can combine forces and help each other out to increase profits. …
Learn the importance of social media and how it can benefit your service drive.
Congrats if you are on social media. And we aren’t talking about just signing up for an account and posting once or twice a year. Social media is something you need to embrace and utilize every day. This will help with engagement and sales. Take a look at our recent …
Weekly Tune Up Host Jeff Cowan’s top tips to perfect the walk around process.
He’s been introduced as the creator of the modern day walk around and selling processes for service drives. And he’s also the host of a weekly show here on the CBT Automotive Network, the Weekly Tune Up. We’re talking about our friend Jeff Cowan. He’s the one of the best …