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Top tips on retaining customers in your service drive

As a service advisor, making a connection with customers is important…in fact, some would say it’s the starting point to retaining them for life.

And of course, that’s the ultimate goal…retaining customers for life. But there are differences between the two: finding a connection and retaining them…says John Fairchild, President of Fairchild Automotive Solutions

Learn more in the interview above.

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