Tips to get rid of the bad habits at your store.
Habits can creep up on you. You might not even realize you have some bad ones until it’s too late. Hopefully this isn’t the case at your store.
But don’t worry if it is- Jeff Cowan spoke with me recently about good and bad habits at your service department, and he told me the ones you need to get rid of and the ones you need to implement.
When we’re talking about some of the main goals of a service drive…obviously, retention is …