The importance of advisors ending their work day on a positive note
A recent study from Columbia University found that are faced with more than 70 decisions a day. If you have a hectic day, it takes more mental energy to make those decisions, which can leave you pretty drained by the end of the day.
In this month’s issue of Service Drive Magazine, Brenda Stang, Chief Shifter at Shifting Gears Training, says how advisors end their work day determines how their next day will unfold. Tackling three particular areas of the service department will lead to better planning and decision making:
- Physical and mental clutter. Service Advisors should resolve to finalize and close out open ROs in their systems.
- Service managers and their advisors should hold a quick afternoon meeting to evaluate the progress of carryovers. This is the time to make an action plan for each and make sure the advisors call the customers with a status report.
- On any job, the advisors should know the date before if the customer has been in the shop previously, what kind of work was done before, and if the owner has had recurring or related problems with the vehicle.
These steps will make tomorrow more manageable and more productive. We recently spoke to Brenda Stang herself for more insight on this topic. Be sure to check out that great conversation in the interview above.
Want to read Brenda’s full article in Service Drive Magazine? Click here! Additionally, don’t forget that you can subscribe to have your free digital issue delivered straight to your email inbox by clicking here.
Source: Service Drive Magazine
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