Service Drive Today – October 2, 2015

On today’s show:

• Bill Wittenmyer, partner at Elead1One, discusses the importance of handling calls the right way
• Alexi Venneri, CEO and co-founder of Digital Air Strike, discusses strategies to set your service center apart
• How to attract more recall customers in your area
• Ten steps to attract and retain top service talent
• Service Tip of the Day with Steve Hall on retaining customers