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Service Drive Today – June 28, 2016
On today’s show: 4 ways to train employees effectively Rafael Sanchez, GM of Sons Group Kia, explains what makes a brand popular with customers How much is one customer worth to your service drive?
How much is one customer worth to your service drive?
Follow-up with customers You are busy and there is never really a good time to follow-up with every single customer to learn about the quality of their experience. Obviously that is an important for keeping customers engaged and retention purposes. There has never been an practical or effective way to …
4 ways to train employees effectively
Yesterday was a long day for Dawn and Jeff. Along with the rest of the sales team, they spent five hours learning about a new software supposed to make their jobs easier. Although a little burned out from all the information they had to process, Dawn and Jeff return to …
Kia GM explains what makes a brand popular with customers
Customer Service Hiring Last week it was announced that Kia Motors scored the highest among customers in the J.D. Power and associates initial quality survey. They didn’t just beat rivals like Toyota and Huyndai, but Porsche and Lexus as well. Rafael Sanchez, General Manager of Sons Group Kia in Atlanta …
Costs are rising, but your service department can thrive
Costs are rising Depending on how well you do as a service department is often calculated by the quality and price of your services as well as if your customers are coming back or going to your competition. When this relates to auto body repairs and refinishing businesses, that part …
3 Things that Excellent Customer Service Companies Do
Imagine the last customer service interaction you had. If you had a positive experience, chances are you’ll continue to use those customer service companies. But what about the companies that go above and beyond, where customer service isn’t just a pleasant experience – but an exceptional one? Hire happy people who …
Where do you start looking for quality help?
Quality Workers Are you looking for quality workers but when it comes time to hire and recruit, the resumes are thin? Where is the good help? Are they trained well enough? Steve Hall of NCM Associates explains why having a connection with a local tech school is the best place …
Service Drive Today – June 27, 2016
On today’s show: Three Things that Excellent Customer Service Companies Do Costs are rising, but your service department can thrive according to David Lewis Steve Hall of NCM gives insight on where to start looking for quality help
Service Drive Today – June 24, 2016
On this week’s show: Positives of Pre-Paid service plans Are you taking advantage of NADA’s Academy plus? Supreme court decision that benefits your service drive Michael Roppo explains what you are missing by closing up shop early
6 Things Successful Leaders Do Differently
Not everyone can take on Warren Bennis as a mentor, of course, but when it comes down to it, improving your leadership skills is within your control. You just need to study what great leaders do and to incorporate these behaviors into your repertoire. There are six critical things that …