Service Drive Service Drive
Founder Jim Fitzpatrick interviews Jim Roche, SVP of Sales, Marketing & Managed Services at Xtime
Founder Jim Fitzpatrick interviews Jim Roche, SVP of Sales, Marketing & Managed Services at Xtime.
Great tips to help dealerships drive more profit opportunities to the service drive.
With so much emphasis on new products coming out to help dealerships improve the customer experience at service drives, are dealerships relying too much on tech and not enough on face to face interaction that eventually help retain customers? I asked Michael Roppo (Director of Fixed Ops at Withum ) …
Learn about a dealerships retention due to their state of the art facility.
Imagine you’re over the fixed ops department at your dealership…and it’s the dealership version of Disney World…the happiest service drive in the world. But, you still have to recruit a solid team that knows how to use all the fancy bells and whistles you just installed. But even more importantly…you …
What does the number one Mazda dealer in the world do when it comes to its service drive?
When you’re the number one Mazda dealership in the world…obviously, you’re doing something right, not just in sales, but in the service drive as well. So when I had the chance to talk with Jamie Mcknight, Dealer Principal at West End Mazda in Sydney, Australia…
How is technology changing your service drive?
We love being here in Atlanta. We have a couple dealerships here in Atlanta actually that might be changing the way of the future for the service department. A few that have adopted chip technology. Is this the future for the service drive? We asked that question to April Rain, …
Get advice on how to make this your year of the highest sales.
So we are into the fourth month of the year… that might be hard for some of you to believe, but it’s true, and its time to take a look at your sales. Is your store performing the way you anticipated it to? If not, it’s not too late to …
Learn how to maximize the oil inventory your service drive uses.
When we’re talking about some of the main goals of a service drive…obviously, retention is up there. Reducing costs and improving operational efficiency are other. Well, Graco has a fluid management system that helps do that…the matrix. We spoke with business development manager of Graco (Paul Tremel) …
What management alignment processes can intentionally increase performance and profitability?
So we asked you this question earlier- what management alignment processes can intentionally increase performance and profitability? Michael Roppo, Director of Dealer Fixed Ops at The Withum Group, has the answer to that question and here it is . . .
Tips to get rid of the bad habits at your store.
Habits can creep up on you. You might not even realize you have some bad ones until it’s too late. Hopefully this isn’t the case at your store. But don’t worry if it is- Jeff Cowan spoke with me recently about good and bad habits at your service department, and …
Learn why your service drive needs to utilize more technology.
Maybe you have a tablet for personal use at home, but do you have one for work use at your store? Tablets are becoming increasingly popular at apple stores and other retail arenas, and it’s time they make a debut at your service department. Let’s turn now to a recent …