Service Drive Service Drive
Northwood University chair shares criteria for hiring the right people
Hiring the right people Elgie Bright, chair of the automotive marketing and management department with Northwood University, suggests looking for certain criteria when looking to hire the right people. These tips are especially helpful if they are coming out of tech school. Watch the interview to learn more.
Kia GM explains what makes a brand popular with customers
Customer Service Hiring Last week it was announced that Kia Motors scored the highest among customers in the J.D. Power and associates initial quality survey. They didn’t just beat rivals like Toyota and Huyndai, but Porsche and Lexus as well. Rafael Sanchez, General Manager of Sons Group Kia in Atlanta …
Where do you start looking for quality help?
Quality Workers Are you looking for quality workers but when it comes time to hire and recruit, the resumes are thin? Where is the good help? Are they trained well enough? Steve Hall of NCM Associates explains why having a connection with a local tech school is the best place …
Does service go beyond bagels and coffee?
So does your service department go beyond offering bagels and good coffee? Meaning…at the end of the day, customers have expectations of your department, so are you recognizing what those are? If not, Michael Roppo, Director Of Fixed Ops with Withum, Smith and Brown, has a few suggestions when offering …
Top tips on retaining customers in your service drive
As a service advisor, making a connection with customers is important…in fact, some would say it’s the starting point to retaining them for life. And of course, that’s the ultimate goal…retaining customers for life. But there are differences between the two: finding a connection and retaining them…says John Fairchild, President …
Get refresher tips on how to make your customers feel good in your service lane
No one likes to spend any time at your dealership getting their car fixed…it obviously interrupts their busy schedule. But, things happen. So, how well does your fixed ops department make people feel once they arrive on property? And more importantly, what do you offer customers that your competition doesn’t? …
Can you see your fixed ops department staying open 24/7 ?
Can you see your fixed ops department staying open 24/7? We know your fixed ops customers are busy…but you’re just as busy with recalls, an influx of used vehicles coming in and of course, your daily maintenance schedule. So then, how do you service more vehicles? Well, you stay open …
Learn how Carfax assisting in the management of recalls
Learn how Carfax assisting in the management of recalls. When it comes to recalls…it seems as if we hear about at least one each week right now…and because of that, you might have customers who have questions about which ones impact them. Larry Gamache, Communications Director with Carfax, a company …
How do you find time to improve your service drive with a busy schedule?
How do you find time to improve your service drive with a busy schedule? Your dealership’s service drive is one busy place these days…with recalls and a wave of used-vehicle leases, plus your daily maintenance schedule? So, how do you take the time to find improvement…while maintaining focus on handling …
Do you make the right decisions for your staff ? Jody Devere explains
………………………………………………………………………………………………………………. Do you make the right decisions for your staff? You want to hire women for your service drive…mainly because you might not have any on staff, plus, you’re short-staffed due to recall work, a wave of lease vehicles…and your normal daily maintenance schedule. But there’s an issue because your …