Service Drive Service Drive
Does Your Fixed-Ops Give a ROI?
Does Your Fixed-Ops Give a ROI? Don Reed says to begin with your financial statements, this will show you where the opportunities for improvement are. These results will not show you is how to fix them. He says to fix them, you have to know what’s causing the out-of-line condition. …
What is Lincoln doing to serve their customers above and beyond?
Lincoln will provide free pickup and delivery for service vehicles Lincoln will provide free pickup and delivery of service vehicles to new owners starting with 2017 models. The company will pick up a customer’s car at any location, and leave a Lincoln of equal or greater value to use as a …
How’s the health of your service department? John Fairchild of Fairchild Automotive Solutions has some suggestions
………………………………………………………………………………………………………………… How is your health? No, not your health…the health of your service department? Have you checked it in awhile? According to John Fairchild (of Fairchild Automotive Solutions, showing areas of strength and weaknesses can help measure where you should be. For example, service advisors are a critical point of …
Would you know how to sell F&I products if you were asked? Hear from Mike Esposito CEO of Automate.
Working together…that’s what you do in the service drive. But when it comes to working with other departments…are you just as goal-oriented when it comes to seeing other departments succeed. And would you know how to do things like talk about F&I products to customers or introduce customers to sales …
We’ll tell you how a dealership figured out a communication problem and their solution.
If you talk to most dealers…they would probably tell you that sometimes…there are communication issues with customers, not just in one department, but all departments. For Ed Jolliffe, President of Gorno Ford (a multiple President’s Award Winning Dealership) he specifically had an issue with his service department. But then he …
Three questions you need to know the answer to when dealing with customers.
In today’s high tech world, customers expect a lot from your dealership service department. In fact, Jim Roche, (Senior VP of Marketing and Managed Services with Xtime) says when it comes to their ownership experience…it’s simple: they want value, convenience and trust. Here are three things Roche suggests: First, deliver …
How much following up is considered too much in the service department?
So you all want repeat business right, due to customer satisfaction? With new tech gadgets (like tablets) might do all the work with sending emails or texts messages…the phone is still actually a great way to follow up….as bizarre as that sounds. It definitely doesn’t sound bizarre to dealer Joe …
New study reveals the customer satisfaction at dealerships service departments.
J.D. Power has released their latest study- revolving around customer satisfaction at dealership service departments. Who were the winners? Audi and Mini. Buick, GMC, Chevy And Hyundai rounded out the top five. The study measured customer satisfaction with service for maintenance or repair work. VP of U.S. Auto Retail Practice …
Does your store suffer with high turnover? Get industry advice on employee retention.
Does your store suffer with high turnover? We’ve seen how the industry has been on fire, which is great. It means more sophisticated vehicles sold and more boomers retiring. But with this great demand, it means a demand for more techs. So what can you do? Well auto news recommends …
Learn about the best solution to solve the tech shortage.
According to Auto News, Mac Haik, of Houston, has graduated 36 new techs since its start in 2013, and has another 45 apprentices finishing up. Shields says, “so far, it’s been a pretty win-win situation for the company. We set records in four stores last year for service, for revenue …