Service Drive Service Drive
According to NCM Institute, you’re the real MVP it’s the Service Drive!
IIf you’re a sports fan, you know the line from Kevin Durant, “You’re the real MVP”, talking about his Mom. Well let’s think about a dealership’s MVP. Who would that be? According to Ncm Institute, it’s the Service Drive! If you thought it was sales, here’s why you’re wrong. The …
Fairchild Automotive Solutions says before KPI’s can be identified,certain requirements that must be met.
KPI’s are a critical factor in the service lane. Fairchild Automotive Solutions says before KPI’s can be identified, the following requirements must be met. -Have a defined service drive process, clear goals for each advisor. -An easy way to measure the KPI and consistency in reporting performance, and willingness from …
Kevin Lombard on how to retain every customer and online service strategies
Kevin Lombard, Service Manager of Ed Voyles Acura in Atlanta details his customer retention strategy along with his online tips. To see what he had to say, check out the interview above.
Tim Bergstrom on how his team reaches success in the service department
Do you have a family atmosphere at your dealership? That’s a big part of Bergstrom Automotive, and we caught up with Tim Bergstrom, President and COO, who told us how he has success in his service department. To see what he had to say, check out the interview above.
Improve the service drive’s online presence for your dealership
According to NADA, service accounts for almost 60% of the profits for the average dealership. With that being said, most dealer websites are dedicating less than 3% of their real estate to service and fixed ops. It’s time to stop leaving cash on the table and really put quality effort …
Jeep launches new program to retain its most profitable service customers
The Jeep brand has recently announced a new marketing effort to keep its most profitable customers. The new customer support program, called Jeep Wave, will debut later this month on some of the brand’s highest profiting models. According to Automotive News, Jeep Wave will be complimentary for owners of the …
Service Drive Today – November 17, 2015
On today’s show: Sales superstar Mark Tewart on recruiting the best people for your service drive Jeep launches new program to retain its most profitable service customers
Mark Tewart on recruiting the best people for your service drive
How much time and money do you put into recruiting? The best teams are built through intentional strategy. We recently caught up with sales superstar Mark Tewart for more insight on this topic. You can hear Mark’s great advice in the interview above.
Service Drive Today – November 13, 2015
On today’s show: Jody Devere, CEO of AskPatty.com, on how to recruit female employees to your service drive Ryan Leslie, Director at DealerRater, on how to inspire customers to engage online Communication habits that will increase service sales Top ways to improve the service customer experience
Service Drive Today – November 11, 2015
On today’s show: Communication habits that will increase sales in your service drive