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Service Advisor overtime case isn’t over
Dealers claim victory, but central dispute remains unsettled Dealers claimed victory with the service advisor overtime case, but according to an attorney representing on of the service advisors, the fight isn’t quite over. Last week, we shared that NADA was cheering a U.S. supreme court decision that challenged the …
Learn what decision by the Supreme Court was in favor of service advisors
Learn what decision by the Supreme Court was in favor of service advisors… A big victory for dealers this past week, after the U.S. Supreme Court rejected a lower court’s decision that dealership service advisors are eligible for overtime pay under U.S. Labor Law. Auto News reports in a 6-2 …
Service Drive Today – December 22, 2015
On today’s show: Jasen Rice on what dealers are doing when it comes to used car buyers and introducing them to the service lane. A study from the NCM Institute says new hires want limited hours at work that are flexible. Is something that is good for your store?
NCM Institute says new hires want limited hours at work that are flexible.
When was the last time you hired a service advisor? How high are you standards when it comes to hiring this critical role? On average many advisors see 20 or more different customers every day. So it’s important to design a recruiting strategy, a strategy that revolves around this question: …
Service Drive Today – December 11, 2015
On today’s show: Tim Bergstrom, COO and President of Bergstrom Automotive, on making his service team a family Kevin Lombard, Service Manager of Ed Voyles Acura in Atlanta, on employee retention Secrets to success when it comes to advisor training
Service Drive Today – November 6, 2015
On today’s show: Dan Mondello, Co-founder at DealerTeamwork, on the importance of digital marketing in service Brent Albrecht, National Sales Director at Friendemic, on stand-out service, both online and in-store Tony Dupaquier, Director of the Academy, on why dealers should pay service advisors for F&I referrals Why independent owners in …
Service Drive Today – November 2, 2015
On today’s show: Tony Dupaquier, Director of the Academy of Service Group, on why dealers should pay advisors for F&I referrals Five career mistakes for service advisors to avoid
Service Drive Today – October 28, 2015
On today’s show: Brenda Stang, Chief Shifter at Shifting Gears Training, on the importance of advisors ending the work day on a positive note
Tony Dupaquier on training advisors to rep warranty products
Should dealerships devote resources and time to training service advisors to rep warranty products? We spoke with Tony Dupaquier, Director of The Academy at Service Group, and asked him if he thought this was a good idea in the service lane. Watch the interview above to find out what he …
How to make all service advisors superstars at your dealership
There are many ways to measure advisor performance, and in this month’s edition of Service Drive Magazine, Rob Gehring discusses how to develop a quantifiable process that can make all advisors superstars at your dealerships. Thoroughly review the labor or performance and examine all factors that help you understand the …