Service Drive Service Drive
Tony Dupaquier on why dealers should pay service advisors for F&I referrals
Do you think dealers should pay advisors for every service customer they refer to the F&I office no matter what the customer buys? Director of the Academy of Service Group Tony Dupaquier says yes, and in our recent conversation with him, he told us why. Check out the full interview …
Encouraging your employees to be more visible on social media
The service drive is often the most profitable department in the dealership. How can you capitalize on social media? It starts by encouraging your employees to become more visible on social platforms. Laura Madison, national director of sales for Alan Ram’s Proactive Training Solutions, says introducing service advisors to social …
Service Drive Today – September 16, 2015
On today’s show: Kevin Fayerweather, service advisor at Jim Ellis Audi, on how to make female customers feel better at the service lane How effective call handling can increase conversion rates Service Tip of the Day with Chris Collins about the role of service advisors
Don Reed shares a few simple rules for hiring service advisors
Don Reed, CEO of DealerPro Training, recently spoke with Service Drive Today’s Corinne Lillis about the important service advisor role. He shared with her a few simple rules you should follow when it comes to hiring a service advisor. Be sure to catch the interview above to hear what Don had …
Service Drive Today – May 12, 2015
On today’s show: – DealerRater CEO Gary Tucker discusses the importance of online reviews for a service center’s success – How to make a positive out of a negative when it comes to recalls – Service Tip of the Day with Don Reed on the value of a service advisor, …
Service Drive Today – May 7, 2015
On today’s show: – Chris Collins, author of The Irreplaceable Service Manager, discusses how to connect with today’s car owners – Are your customers aware that you have a collision center? – Service Tip of the Day with Don Reed on the value of a service advisor, brought to you …
Service Tip of the Day – Value of a service advisor
Service Tip of the Day with Don Reed on the value of a service advisor, brought to you by NCM Associates. For more information on Don Reed, click here.
Service Drive Today – May 6, 2015
On today’s show: – M5 Management Services President Lee Harkins discusses where you can find your next great service advisor – Why dealers shouldn’t fight express service – Service Tip of the Day with Jeff Cowan on the importance of being on time, brought to you by NCM Associates