Service Drive Service Drive
Founder Jim Fitzpatrick interviews Jim Roche, SVP of Sales, Marketing & Managed Services at Xtime
Founder Jim Fitzpatrick interviews Jim Roche, SVP of Sales, Marketing & Managed Services at Xtime.
Does your pre-paid plan offer the value the customers need to get them back in your service drive?
Do unto others, as you would want them to do to you. A simple verse for service drive employees looking to go the extra mile when it comes to pleasing customers and retaining those customers. One idea that’s often been suggested to doing that…using prepaid maintenance plans that offer discounted …
Great tips to help dealerships drive more profit opportunities to the service drive.
With so much emphasis on new products coming out to help dealerships improve the customer experience at service drives, are dealerships relying too much on tech and not enough on face to face interaction that eventually help retain customers? I asked Michael Roppo (Director of Fixed Ops at Withum ) …
Learn about a dealerships retention due to their state of the art facility.
Imagine you’re over the fixed ops department at your dealership…and it’s the dealership version of Disney World…the happiest service drive in the world. But, you still have to recruit a solid team that knows how to use all the fancy bells and whistles you just installed. But even more importantly…you …
Why you might have retention issues and the solution to your problem.
Back in October of 2015, the NADA Dealership Workforce Study said dealerships were still struggling to fill fixed ops positions. Well, evidently…things have not changed. Auto News says (in fact) turnover in the service drive has become one of the biggest problems for dealers and it isn’t improving. It reports …
What does the number one Mazda dealer in the world do when it comes to its service drive?
When you’re the number one Mazda dealership in the world…obviously, you’re doing something right, not just in sales, but in the service drive as well. So when I had the chance to talk with Jamie Mcknight, Dealer Principal at West End Mazda in Sydney, Australia…
What happens when tech issues become problems for both the service drive and sales department?
Alright, this is a big eye opener for dealers and service drives. A study by J.D. Power stating that 20% of all customer-reported problems are technology related shows that there’s an opportunity to deepen relationships with customers by going the extra mile to ensure they know how everything works. In …
Should a dealer’s sales staff sell in the service drive as well, especially if it pays off?
It’s always a mixed result at dealerships…should your sales team also work the service drive? Auto News says in early 2015, Dwayne Lane’s Family of Auto Centers tried a new approach. After years of asking its sales staff to work the service drive with mixed results…offer cash incentives to sales …
J.D. Power Study results are in on Consumer Tire Satisfaction.
Well the results of the latest J.D. Power Study regarding tire satisfaction is out and the scores are overall, positive. The study measures tire owner satisfaction in four segments: luxury, passenger car, performance sport, and truck/utility. Study results are based on the owner’s experience with their tires after two years. …
How is technology changing your service drive?
We love being here in Atlanta. We have a couple dealerships here in Atlanta actually that might be changing the way of the future for the service department. A few that have adopted chip technology. Is this the future for the service drive? We asked that question to April Rain, …