New tip to enhance customers service drive experience
According to Auto News, it shocked the Service Director, Rex Thompson, on how much money it generated. The store now brings in an average of 300 dollars extra sales a day with a 40 percent profit.
With a store in the shop, it keeps employees and consumers in the store longer. Employees don’t have to spend 20 minutes on the road going out to get food anymore.
Here’s a way to make your customers feel included. Brighton ford service manager troy willis let’s their customers have a say in what is carried and sold at the convenience store. So if they have any requests or suggestions, troy makes it happen.
As for Service Director Rex Thompson. He says, “We have a variety of different foods, from healthy foods to the stuff that people really like.”
Founder Jim Fitzpatrick interviews Jim Roche, SVP of Sales, Marketing & Managed Services at Xtime.