Service Drive Service Drive
Service Drive Today – November 30, 2015
On today’s show: Steve Hall, fixed ops instructor at NCM Institute, on the importance of your parts and service managers coexisting Improve the service drive’s online presence for your dealership
Ten steps to attract and retain top service talent
Having a great company culture means establishing that culture early on, from day one. NCM Institute has a ten-step process for how to attract and retain top talent. Before a new hire’s first day, tell them who to ask for when they arrive. A familiar face is welcoming and comforting. …
Service Drive Today – September 11, 2015
On today’s show: Jeff Cowan, host of Weekly Tune-up, shares how to attract the best service employees to your team Steve Hall of NCM Institute explains how to be prepared for expansion in your service drive Service Tip of the Day with Chris Collins on the top 5 books for service
Service Drive Today – September 8, 2015
On today’s show: NCM Institute’s Steve Hall explains how to handle expansion in the service drive Top ways to improve efficiency in your service department Service Tip of the Day with Steve Hall on hours per RO
Steve Hall explains how to handle expansion in the service drive
The industry is hot! With a predicted SAAR of 17.81 million after a great August numbers report, it’s a great feeling for dealers everywhere to be a part of a growing business. Is your service department planning for capacity growth? Steve Hall of NCM Institute says it’s important to address …
Steve Hall explains the benefits of selling vehicles from the service drive
How do you feel about selling vehicles from your service drive? We recently spoke with Steve Hall, fixed ops trainer at NCM Institute, who answered our question on the benefits to selling cars from your service center. Don’t miss Steve’s answer in the interview above. We also had a great …
Service Drive Today – September 1, 2015
On today’s show: Steve Hall, fixed ops trainer at NCM Institute, explains the benefits of selling vehicles from the service drive Top ways to ensure customers choose your service center Service Tip of the Day with Steve Hall on first time customers
Service Drive Today – August 26, 2015
On today’s show: Steve Hall, fixed ops instructor at NCM Institute, discusses how you can train your service advisors for success Are you giving your service customers peace of mind when it comes to pricing? Service Tip of the Day with Chris Collins on consistent CSI
Steve Hall explains how you can train your service advisors for success
Failure: a word you never want to hear or even think about! So how can you prevent it at your store? Proper training is a great place to start. Steve Hall, fixed ops trainer at NCM Institute, recently spoke with Service Drive Today’s Corinne Lillis on what service advisors can …
Steve Hall discusses how to find high quality employees for your service drive
Do you have a technique for finding good employees? Fixed ops employees are hard to come by, but at the same time, you don’t want to settle for someone who won’t get the job done correctly. Stee Hall, fixed ops trainer at NCM Institute, says that service managers need to …