Service Drive Service Drive
Where do you start looking for quality help?
Quality Workers Are you looking for quality workers but when it comes time to hire and recruit, the resumes are thin? Where is the good help? Are they trained well enough? Steve Hall of NCM Associates explains why having a connection with a local tech school is the best place …
Does service go beyond bagels and coffee?
So does your service department go beyond offering bagels and good coffee? Meaning…at the end of the day, customers have expectations of your department, so are you recognizing what those are? If not, Michael Roppo, Director Of Fixed Ops with Withum, Smith and Brown, has a few suggestions when offering …
Why aren’t more customers coming back to your dealership for regular maintenance?
In a recent Vennli survey, 516 car owners were asked where they go for ongoing car service. Only 36% of those surveyed said they go to a dealership for regular maintenance and just 22% for oil changes. We wanted to know what dealerships could do to improve on those stats, …
Great tips to help dealerships drive more profit opportunities to the service drive.
With so much emphasis on new products coming out to help dealerships improve the customer experience at service drives, are dealerships relying too much on tech and not enough on face to face interaction that eventually help retain customers? I asked Michael Roppo (Director of Fixed Ops at Withum ) …
What management alignment processes can intentionally increase performance and profitability?
So we asked you this question earlier- what management alignment processes can intentionally increase performance and profitability? Michael Roppo, Director of Dealer Fixed Ops at The Withum Group, has the answer to that question and here it is . . .
Michael Roppo advice when it comes to handling phone calls.
Does your store require training for every team member when it comes to phone control? This is the first interaction most shoppers get with your store, so it’s critical that it’s handled properly. Let’s turn now to a recent conversation we had with Michael Roppo, Director of Dealer Fixed Ops …
What is your store doing to intentionally increase performance and profitability?
There was a lot of great things happening at the CBT Conference and Expo last week. Some questions dealers brought to us revolved around what your store can do to intentionally increase performance and profitability. We brought Michael Roppo, Director of Dealer Fixed Ops at WithumSmith+Brown, to tell you how …
Service Drive Today – January 18, 2015
On todays show: Michael Roppo, Director of Deal Fixed Ops at Mironov Group, discusses achieving success on a daily basis How dealers will need to adapt to aluminum body repairs
Michael Roppo discusses achieving success on a daily basis
How well do the front and back end of your store work together? Service is all about value and results, so it’s important to avoid bad habits that could intefere with you hitting goals. We recently spoke with Michael Roppo, Director of Dealer Fixed Ops at the Mironov Group, who …
Service Drive Today – January 13, 2015
On today’s show: Michael Roppo, Director of Fixed-Ops with the Mironov Group, on what qualities your service hires must have The benefits of social selling