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Michael Roppo advice when it comes to handling phone calls.

Does your store require training for every team member when it comes to phone control? This is the first interaction most shoppers get with your store, so it’s critical that it’s handled properly.

Let’s turn now to a recent conversation we had with Michael Roppo, Director of Dealer Fixed Ops at the Withum Group, who told us how your team can handle each phone call successfully . . .

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