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Tag Archives: magazine-staff relations

Developing a Culture of Employee Growth

A dealership’s growth starts with the growth of its people. BY TOM KUKLA Culture matters. Can you imagine what it would be like if you worked in a place where people woke up in the morning and couldn’t wait to get to work! The culture you create can make that …

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Closing the Great Divide

By uniting sales and service, you’ll keep customers from falling between the cracks and in turn, create a loyal base of satisfied buyers. BY BRENDA STANG A few years ago, I was on a break at a Dealer 20 group meeting. It was after the service department review and there …

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