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Steps To Take Right Now To Create A ‘We Matter’ Attitude Among Service Staff
Position your people as experts, track pro and con customer reviews, loop in your dealer on successes. BY BRENDA STANG You’ve walked into businesses for the first time and encountered confident employees who clearly know their value, both to the business and to you the customer. How did that affect …
Developing a Culture of Employee Growth
A dealership’s growth starts with the growth of its people. BY TOM KUKLA Culture matters. Can you imagine what it would be like if you worked in a place where people woke up in the morning and couldn’t wait to get to work! The culture you create can make that …
Closing the Great Divide
By uniting sales and service, you’ll keep customers from falling between the cracks and in turn, create a loyal base of satisfied buyers. BY BRENDA STANG A few years ago, I was on a break at a Dealer 20 group meeting. It was after the service department review and there …