Service Drive Service Drive
Implementing Healthy Habits Will Cut Stress Levels On Your Service Team
Follow these seven rules in your work and personal lives, and urge co-workers to do the same. BY DAVID LEWIS Based on attendance in a training class on stress reduction that my firm delivers, I can tell you unequivocally that stress is a major issue in dealership service departments. You …
How To Make Service Advisors More Effective
They need to pick their spots for when to go for the sale. BY DAVID LEWIS This month, we asked leading service and sales trainer David Lewis for his thoughts on several issues that dealerships frequently have with their service advisors. What are effective ways to instill a genuine belief …
Leverage Your CMS And CRM To Understand A Service Customer’s Expectations Better
Regularly querying customers, coupled with your existing systems, are a powerful combination. BY MICHAEL ROPPO Understanding your customer’s needs, expectations and preferences is at the center of every successful dealership organization’s sales and service businesses. This is true regardless of whether a company sells its products and services directly to …
Intra-Department Competition Between Departments Is Great, Dog-Eat-Dog Is Not
Giving staffs a direct stake in one another’s success is smart dealership management. BY MARK TEWART I am betting you have experienced this pain as a dealer too many times: The new car department constantly fights with the used car department, which is always upset with the service group. Service …
Paying Your Dealership’s BDC Reps Hourly? Don’t Just Assume They Will Be Productive, Then
Pay rates need to be competitive with other businesses, and you need to keep designing new incentives. BY BILL WITTENMYER A friend of mine says all the time that “Our pay raise becomes effective when we are.” It is his way of saying that we earn more when we do …
Regulatory Compliance In Service And Other Departments Needs A Dealer’s General Oversight
Road map provided to work with managers to ensure all federal and state laws and regs are followed. BY TERRY DORTCH Compliance with federal and state laws and regulations affects several departments in an auto dealership, most assuredly including the service operation. However, oversight of overall compliance must be driven …
Innovating Work Schedules Can Increase Service Work Output Without A Building Expansion
The right approach can ramp up productivity within your current bays, and still offer enough time off. BY CHUCK WENZLER I often hear service managers lament that they need a larger building to run at peak efficiency. However, before a dealership breaks ground on a new or expanded service operations …
How To Make Service Advisors More Effective
They need to pick their spots for when to go for the sale. BY DAVID LEWIS This month, we asked leading service and sales trainer David Lewis for his thoughts on several issues that dealerships frequently have with their service advisors. What are effective ways to instill a genuine belief …
Why Fluid Maintenance Should Be Included In Every MPI
The truth about ‘lifetime fluids,’ and the bottom-line impact of including fluids in your inspections. BY ROB MCELROY New car sales may be the face of all dealerships but fixed ops generate approximately 60 percent of all profits. One of the most important tools or process within this department is …
Track These KPIs To Measure Your Service Advisors’ Performance
The number of ROs written isn’t the only vital stat; various sales per RO are important ratios. BY JOHN FAIRCHILD In any arena, business as well as sport, top performers are identified through constant, ongoing performance evaluations. Service advisors are no different. Amid the frantic pace of a service drive, …