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Lee Harkins discusses how to get customers back in for recommended repairs

Here on the CBT Automotive Network and in Car Biz Today Magazine, we like to present our industry experts with questions that impact your day to day business, right from the front lines.

Whether it’s in sales, service, management, F&I, or anything in any department of your store, “Ask the Pros” is a segment that gives you a chance to ask some of the industry’s leaders the questions you want to have answered.

Mark from Florida is a service advisor that recently offered additional brake pad service that was needed to a customer, only to be declined. He wants to know how to get that customer back in the service drive for the repair.

We brought Lee Harkins, President and CEO of M5 Management Services, into the studio to answer this one.

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