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Joseph Michelli on express service tactics for your store

Joseph Michelli has written leadership books for successful companies like Starbucks, Ritz-Carlton and Zappos focusing on customer experience first relationships. In his new book, “Driven to Delight: Delivering World Class Customer Experience The Mercedes-Benz Way”. Michelli along with Henry Hynecamp, General Manager of Customer Experience for Mecedes-Benz, shares the importance of express service in the service lane with CBT Automotive Network CEO and Founder Jim Fitzpatrick.

Check out the interview above to learn more.

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