Joseph Michelli on express service tactics for your store
Joseph Michelli has written leadership books for successful companies like Starbucks, Ritz-Carlton and Zappos focusing on customer experience first relationships. In his new book, “Driven to Delight: Delivering World Class Customer Experience The Mercedes-Benz Way”. Michelli along with Henry Hynecamp, General Manager of Customer Experience for Mecedes-Benz, shares the importance of express service in the service lane with CBT Automotive Network CEO and Founder Jim Fitzpatrick.
Check out the interview above to learn more.
What your dealership should know about customers turning off an annoying high-tech auto safety feature.
So as a mechanic, tech, or service advisor, part of your job is to build …