John Fairchild explains what you should do when customers decline recommended service

Summer is just around the corner which means that it’s vacation season for your customers! While many of those vacationers may come into your drive to get their vehicle ready to hit the road, what about those recommended services they can’t get to before their trip? This is where having a process in place to set appointments for return visits is crucial!

Service advisor trainer John Fairchild recently shared with us what he had to say on this important topic.