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Jim Roche discusses what customers expect during the ownership experience

How confident are you that you provide a great ownership experience? We recently caught up with Jim Roche, VP of sales and marketing with Xtime, who told us what customers expect from you during the ownership experience.

Jim also told us that it’s important to not forget the value of a customer. A retained customer costs ten times less than trying to attract new ones. Check out what Jim had to say in the interview above.

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