Service Drive Service Drive
Ford CEO Mark Fields weighs in on technology in the service department
The average vehicle on the road is around 11 years old. In the meantime, vehicles that are being made now…are like computers on wheels. Very sophisticated computers. So what does that mean for fixed ops one day, as far as hiring and servicing these vehicles? Well, Ford CEO (Mark Fields) …
Jeff Cowan gives five options to use to become bigger and better than your competition
We can all agree, fixed ops is the true backbone of the car dealer and one of the few places left where a substantial profit can be made and where true customer retention is gained. However, Fixed Ops Expert Jeff Cowan asks the question: Why aren’t more dealerships doing anything …
We breakdown some of the myths of the service drive and give you the truth from Jeff Cowan.
Being apart of a service drive team, occasionally, certain members of the team might spread a rumor (or myth) about certain aspects about the fixed ops department. So in this month’s issue of Service Drive Today Magazine, Jeff Cowan of Jeff Cowan’s Pro Talk and the host of the Weekly …
Tips to get rid of the bad habits at your store.
Habits can creep up on you. You might not even realize you have some bad ones until it’s too late. Hopefully this isn’t the case at your store. But don’t worry if it is- Jeff Cowan spoke with me recently about good and bad habits at your service department, and …
Weekly Tune-up with Jeff Cowan
Weekly Tune-up with Jeff Cowan : On this episode of Weekly Tune-up, Jeff Cowan interviews Laura Madison of Proactive Training Solutions.
Weekly Tune Up Host Jeff Cowan’s top tips to perfect the walk around process.
He’s been introduced as the creator of the modern day walk around and selling processes for service drives. And he’s also the host of a weekly show here on the CBT Automotive Network, the Weekly Tune Up. We’re talking about our friend Jeff Cowan. He’s the one of the best …
10 Steps To Increase Your Income As A Service Advisor By 10% Or More In 2016
Have you mapped out how you will make 2016 your best year yet? If you’re a little behind, that’s ok! In this last month’s edition of Service Drive Magazine, Jeff Cowan gives steps to increase your income as a service advisor by ten percent or more, this year. Step one- …
Weekly Tune-up with Jeff Cowan
On this episode of Weekly Tune-up, Jeff Cowan interviews Mike Mamic – VP, Santa Margarita Ford (Rancho Santa Margarita, CA)
Weekly Tune-up with Jeff Cowan
On this episode of Weekly Tune-up, Jeff Cowan interviews Paul Faletti CEO of NCM Associates.
Is your service department staff selling scared?
What are you scared of? Are you scared to sell and make recommendations to customers, thinking it might make them upset? I bet you can think of one or two people in your store that are selling scared. Fear not! Jeff Cowan, Host of the Weekly Tune Up has four …