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Is your service center missing important incoming calls?

Research indicates that the average dealer is probably losing about 20 percent of its incoming callers, but that’s not true at Executive Auto Group’s service departments.

According to Automotive News, Executive Auto Group’s service departments had customers phoning in to schedule service appointments at such a volume that advisors couldn’t get to calls fast enough. Instead of letting business get away from them, they solved the problem by running their phones through a third-party call management service provided by AutoLoop under the name Engage. Customers can get all their questions answered, make service appointments, obtain repair information, or check on the status of a job.

All of this limits the amount of time the tech’s work is interrupted. The third-party center will put the caller through to the service advisor or tech if the customer requests it. The system is intended to save time and money while improving customer service.

Source: Automotive News

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