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Tag Archives: Don Reed

The impact of not training advisors on your store

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Here’s a pretty important question…what do you think the impact is for not training a service advisor? If you guessed $144,000 of lost profit…you guessed right. Don Reed, CEO of Dealer Pro Training says professional training on fundamental customer interactions has a huge effect on the service department’s bottom line. …

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Service Drive Today – August 28, 2015

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On today’s show: Don Reed, CEO of DealerPro Training, explains the biggest factors for missed profitability in fixed ops Cody Tomczyk, Director of Digital Sales at Force Marketing, explains how to attract more customers through content marketing Service Tip of the Day with Chris Collins on creating great CSI

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