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Get advice on how to make this your year of the highest sales.
So we are into the fourth month of the year… that might be hard for some of you to believe, but it’s true, and its time to take a look at your sales. Is your store performing the way you anticipated it to? If not, it’s not too late to …
Learn where to invest your training dollars first.
Time to invest in training. If you already do, great. We’re proud of you. If you don’t you need to! And you need to start with a certain group first. Let’s turn now to a recent conversation I had with Don Reed, CEO of Dealer Pro Training, who told me …
The impact of not training advisors on your store
Here’s a pretty important question…what do you think the impact is for not training a service advisor? If you guessed $144,000 of lost profit…you guessed right. Don Reed, CEO of Dealer Pro Training says professional training on fundamental customer interactions has a huge effect on the service department’s bottom line. …
Peruse A Batch Of Your Latest ROs, And Valuable Insights Await
Watch for negative trends with one-item jobs, older cars generating little work, skipping of menus and inspections. BY DON REED What can service department directors and managers learn from a repair order? Plenty. More specifically, I’m referring to a customer pay RO. In this article, I’ll refer to it as …
The key performance metric you are missing in parts and service
What are your hot buttons for improving service and parts operations? Common responses usually include: improve CSI, increase customer pay sales, raise gross profits, train advisors how to sell, bring more traffic in the door, and increase net profits. But in this month’s issue of Service Drive Magazine, Don Reed …
Service Departments Must Pay Closer Attention To Their Shop Productivity Trends
Consistent use of maintenance menus, multi-point inspections can help improve this critical metric. BY DON REED When speaking with hundreds of dealers at various conventions and conferences, I always ask them to share their “hot buttons” for improving service and parts operations. Here are their most common responses: Improve CSI …
Smart Service Advisor Hires Are Absolutely Critical To A Dealership’s Profitability
Follow other dealers’ proven steps to recruiting and interviewing promising advisors, and don’t insist they’ve done this job before. BY DON REED This time of year is perfect to reflect on your fixed operations team’s year-to-date performance. As a dealer, GM or fixed ops director, you might want to start …
Service Drive Today – August 28, 2015
On today’s show: Don Reed, CEO of DealerPro Training, explains the biggest factors for missed profitability in fixed ops Cody Tomczyk, Director of Digital Sales at Force Marketing, explains how to attract more customers through content marketing Service Tip of the Day with Chris Collins on creating great CSI
Don Reed explains the biggest factors for missed profitability in fixed ops
Last week, we spoke with Don Reed, CEO of DealerPro Training and a speaker at the CBT Automotive Conference and Expo in February, about how to hire the best service advisors out there. Today, we continue that conversation with Don, this time focusing on profits for fixed ops. Service Drive …
Service Drive Today – August 25, 2015
On today’s show: Don Reed, CEO of DealerPro Training, explains the biggest factors for missed profitability in fixed ops How service managers can strengthen customer relationships Service Tip of the Day with Steve Hall on first time customers