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Implementing Healthy Habits Will Cut Stress Levels On Your Service Team
Follow these seven rules in your work and personal lives, and urge co-workers to do the same. BY DAVID LEWIS Based on attendance in a training class on stress reduction that my firm delivers, I can tell you unequivocally that stress is a major issue in dealership service departments. You …
How To Make Service Advisors More Effective
They need to pick their spots for when to go for the sale. BY DAVID LEWIS This month, we asked leading service and sales trainer David Lewis for his thoughts on several issues that dealerships frequently have with their service advisors. What are effective ways to instill a genuine belief …
Put YouTube Video To Work Immediately In Your Service Department
The value in upselling and proving the need for repairs is obvious. BY DAVID LEWIS It is hard to believe YouTube, one of the most popular media platforms in the world, is only 10 years old. The number of people and careers that have been affected by personalized videos sent …
Resolve These Fundamental Issues In Crafting A Pay Plan For Service Techs
Too many dealerships emphasize total hours sold at the expense of other important factors. BY DAVID LEWIS A historical perspective to start: In the 1990s, the automotive industry was booming, and dealership service departments enjoyed healthy customer counts and consistent growth. Additional staff were needed and technicians became a very …