Service Drive Service Drive
Service Drive Today – July 12, 2016
On today’s show: 5 Things you should do before starting your day at work Hiring Woman in Service Departments Drive Customer Retention to your dealership
Connecting with your customers is the key to success
Connecting with your customers is the key to success By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do you say hello? Do you introduce yourself? Are you connecting with your customers? These are, of course, the expected reactions Service Advisors …
Service Drive Today – July 11, 2016
On today’s show: 5 Things you can do to improve your business Hiring Women in Service Departments Service Coupons for Cookbooks in Austin
Service Drive Today – July 8, 2016
On today’s show: 7 Ways to show your boss that you are promotable Hiring Woman in Service Departments Service Coupons for Cookbooks in Austin
Service Drive Today – July 7, 2016
On today’s show: 3 Ways to get better ideas from your diverse team Elgie Bright on how to find time to train new hires Woman gearing up for careers in the auto industry
Are Woman’s Careers in the Auto Industry Changing?
Are Woman’s Careers in the Auto Industry Changing? Some customers didn’t know what to make of Samantha Briody when they saw her behind the parts counter at AutoZone in Weymouth. “Is there a guy here?” they would ask. Little did they know how well equipped she was to help them. Briody, …
Service Coupons exchanged for Cookbook Recipes
Service Coupons exchanged for Cookbook Recipes Howdy Honda in Austin, Texas got really creative about five years ago to boost their customer engagement. According to AutoNews, they began using social media to gather customers’ favorite holiday recipes while boosting service traffic. Howdy Honda uses a tool through performance loyalty groups …
Service Drive Today – July 6, 2016
On today’s show: 10 Ways to Make customers fall in love with your business Steve Hall on taking advantages with apps Service Coupons exchanged for cookbook recipes in Austin, Texas.
Does Your Fixed-Ops Give a ROI?
Does Your Fixed-Ops Give a ROI? Don Reed says to begin with your financial statements, this will show you where the opportunities for improvement are. These results will not show you is how to fix them. He says to fix them, you have to know what’s causing the out-of-line condition. …
Service Drive Today – July 5, 2016
On today’s show: 7 Ways to improve employee satisfaction Rob Elder on how the auto industry can improve Does your Fixed – Ops give a ROI?