Home / Contributors

Contributors

Jeff Cowan

Jeff Cowan
President of Jeff Cowan’s Pro Talk Inc.

Jeff Cowan’s experience comes from being in the trenches on service drives.  He is in his 28th year of business as the founder and President of Jeff Cowan’s PRO TALK, Inc.  Prior to PRO TALK, Jeff was fortunate to have worked in the sales profession in many different industries, which has contributed greatly to his highly effective sales techniques.

Jeff and his company PRO TALK have successfully trained countless service employees in the art of sellingcommunication skillscustomer serviceretention, and many other skills necessary to achieve their fixed operations goals.

Currently partnered with NADA (National Automobile Dealers Association), EasyCare, NCM, MPi and other vendors and manufacturers, Jeff is the nation’s authority when it comes to training service advisors and service support staff.


Don Reed

Don Reed

CEO DealerPro Training

After 26 years in the automobile business as a dealer, GM, sales manager, service manager, service advisor and salesperson, Don began a new career as a consultant and trainer. As CEO of DealerPro Training and founder of The Don Reed PRO Training Network, he has worked with hundreds of dealerships and major dealer groups across the U.S., Canada and the United Kingdom to increase profits in their fixed operations. Don was rated a Top 10 Speaker at the NADA convention for four consecutive years. Visit the company’s website at DealerProTraining.com.

Amy Farley

Amy Farley

Media and Communications Manager at Force Marketing

As the Media and Communications Manager of automotive marketing firm Force Marketing, Amy utilizes her knowledge of what’s new in retail automotive marketing to help the agency evolve the dealer-to-customer shopping experience for dealer groups spanning North America.

She has a keen interest in finding new trends within the automotive industry, and is committed to helping dealers develop innovative marketing strategies that capitalize on these trends for increased effectiveness. In her role at Force, she helps the team showcase these innovations to dealers and automotive professionals throughout the industry. Learn more about Force Marketing at ForceMKTG.com.

Brian Pasch

Brian Pasch

CEO of PCG Digital Marketing

Brian Pasch, CEO of PCG Digital Marketing, has built his business insights and strategy on a foundation consisting of over 20 years of Information Technology and Marketing leadership. His career history includes work in the public sector, Senior Telecom Analyst on Wall Street and has an incredible talent for building successful private enterprises.

Fresh out of Rutgers University, Brian published his first book and software package with Prentice Hall in 1984. Since that time he has been recognized as a builder of world-class data warehousing models, a creator of award winning search marketing strategies and the highest rated Internet Trainer in the automotive industry.

David Kain

David Kain
President of Kain Automotive

David has a unique background that includes automotive retail, OEM executive leadership and digital sales training and consulting. His 20 years in retail included various positions in sales and service at Jack Kain Ford, where he remains a partner today. David was the COO and co-founder of FordDirect.com, the Internet lead provider to Ford and Lincoln dealers. In 2003 he developed Kain Automotive. Visit his website at KainAutomotive.com

Grant Cardone

Grant Cardone
Entrepreneur and New York Times best-selling author

Grant Cardone is an international business and sales expert. He has authored 4 business books and customized sales training programs for Fortune 500 companies, small businesses, success-minded individuals and entrepreneurs.

Cardone, a dynamic, highly sought after international speaker, captivates audiences with his down-to-earth, entertaining speaking style as he tackles timely topics regarding sales, marketing, branding and entrepreneurship, outlining what people need to do to thrive in the new global economy.

He is a New York Times best-selling author regularly appearing on Fox News, Fox Business, NBC, and MSNBC, offering commentary and insights on a slew of topics affecting the economy, business, leadership and matters affecting the middle class.

As host of the popular Cardone Zone, available via YouTubeUstreamSoundCloud, and iTunes, Grant provides listeners with tips and strategies on finance, business and career. The show is streamed live, offering viewers the opportunity to see Grant in action and engage with him via Twitter.


Mike Knapp

Mike Knapp

Division Manager, M5 Management Services

As the Media and Communications Manager of automotive marketing firm Force Marketing, Amy utilizes her knowledge of what’s new in retail automotive marketing to help the agency evolve the dealer-to-customer shopping experience for dealer groups spanning North America.

Mike has been in the automotive business for more than 20 years, working as a service advisor, assistant service manager, customer service manager, aftermarket manager and service manager. He is a master certified service advisor, a master certified customer service manager, and a master certified service manager for multiple brands including Nissan, Toyota and Ford. Mike is also an ASE certified service consultant, and understands and teaches that it is just as important to fix the people as it is to fix the cars. His philosophy is simple: “People don’t care how much you know, until they know how much you care.” Visit the company’s website at M5MS.com.

Anne Fleming

Anne Fleming

President of Women-Drivers.com

Prior to her involvement in the retail automotive industry, Anne spent 20 years in brand development and strategic product development for several international consumer product companies. Her leadership training led to the founding of Women-Drivers.com, which has been featured in the Wall Street Journal, ABC News, USA Today, Working Mother, Smart Money and other national media. Visit her website at women-drivers.com and follow her on Twitter @womendrivers.

Chris Collins

Chris Collins

Chris Collins, author of The Irreplaceable Service Manager and Millionaire Service Advisor-A System For Collecting and Caring For Customers, is widely considered our industries #1 go-to guy for Fixed Operations.   His Virtual Interactive Training for Service Advisors and Managers is fun and teaches lessons that stick and prove work can be fun while you put up huge numbers.He has been a General Manager, Dealer or Mentor/Coaching in our Industry for over 20 Years, with unprecedented results. He also hosts a Monthly Service Advisor and Manager Competition, In-House Consulting, Webinars, and Service Manager Coaching Group/Masterminds.

Rich Holland

Rich Holland

Managing Director of AutoPoint

As a frequent speaker on the future of automotive dealership service, Rich believes in an “adapt-or-die” theory of innovation. With more than 30 years of diverse experience, he is a recognized expert in information technologies and creating customer loyalty through digital excellence. Visit the website at Autopoint.com.

Michael Roppo

Michael Roppo

Director of Fixed Operations and Training /QPS of Automotive Domain Results

Michael has more than 30 years experience in training and consulting for Automotive Domain Results and its parent company, The Mironov Group. He helps dealers attain maximum profitability, customer satisfaction and retention, by improving the quality of their management teams and the personnel who come in contact with their customers. Visit his website at AutomotiveDomainResults.com

Leave a Reply

Your email address will not be published.