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Innovating Work Schedules Can Increase Service Work Output Without A Building Expansion
The right approach can ramp up productivity within your current bays, and still offer enough time off. BY CHUCK WENZLER I often hear service managers lament that they need a larger building to run at peak efficiency. However, before a dealership breaks ground on a new or expanded service operations …
Parts Employees Can Help Boost Service Dept. Productivity In More Ways Than They Think
Simple improvements in how parts are stored, priced and moved help techs generate flat-rate hours. BY CHUCK WENZLER I once posed the following question to a gathering of parts managers: “Is service productivity important to you, and if so, what could you do to improve it?” Surprisingly, I was met …
Fixed Ops And BDCs: Why Not Use Them For Outbound Calls, Too?
Service departments need a variety of outreach on which a well-managed BDC could prove helpful. BY CHUCK WENZLER Business development centers (BDCs) are not, of course, a new concept. Dealerships have used them for years to assist in driving sales and growing the variable side of their business. However, only …
Maximizing The Chances A Customer Returns To Have A Special Order Part Installed
Try scheduling the installation appointment immediately and assuming the part will arrive on time. BY CHUCK WENZLER Wouldn’t it be great if all the parts your techs need were at their fingertips, at all hours? But we don’t live in a perfect world, and special order parts are an unavoidable …
Take A Sledgehammer To The Wall Between Service And Parts Departments
Increasing the interactions between their managers and staffs, in both professional and personal settings, can pay dividends. BY CHUCK WENZLER I was watching TV the other day and saw a commercial for an online game called “Game of War.” I don’t play these games but it appeared the goal in …