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Tag Archives: Chuck Wenzler

Fixed Ops And BDCs: Why Not Use Them For Outbound Calls, Too?

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Service departments need a variety of outreach on which a well-managed BDC could prove helpful. BY CHUCK WENZLER Business development centers (BDCs) are not, of course, a new concept. Dealerships have used them for years to assist in driving sales and growing the variable side of their business. However, only …

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