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Tag Archives: Chris Collins

Service Drive Today – September 25, 2015

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On today’s show: Jim Roche, VP of Sales and Marketing at Xtime, explains how service employees can take control of their time Rob Gehring, President of Fixed Performance Inc., discusses how service techs and advisors can meet in the middle Service Tip of the Day with Chris Collins on what …

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Service Drive Today – September 18, 2015

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On today’s show: Brian Pasch, CEO of PCG Consulting, explains how important staying up to date on technology is for dealerships Tom Kukla, principal and founder of Tom Kukla Credere Leadership, on hiring the best trainers possible Service Tip of the Day with Chris Collins on consistent CSI

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Service Drive Today – September 16, 2015

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On today’s show: Kevin Fayerweather, service advisor at Jim Ellis Audi, on how to make female customers feel better at the service lane How effective call handling can increase conversion rates Service Tip of the Day with Chris Collins about the role of service advisors

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