Service Drive Service Drive
Does your dealership utilize all forms of communication, including texting? Learn more.
So in this world of high tech that we live in… it’s obvious that communicating through text messages is one of the fastest (if not the fastest) way to stay in touch with people. Letting your customers know what is going on with their vehicles through text messaging is not …
Three questions you need to know the answer to when dealing with customers.
In today’s high tech world, customers expect a lot from your dealership service department. In fact, Jim Roche, (Senior VP of Marketing and Managed Services with Xtime) says when it comes to their ownership experience…it’s simple: they want value, convenience and trust. Here are three things Roche suggests: First, deliver …
Learn the newest gadgets and tech toys that can benefit your dealership.
Gadgets are now changing the way you do things in the service drive…with the hope that those changes improve customer service. For motorcars Toyota in Cleveland Heights, Ohio retaining customers for a lifetime was certainly their goal…and with the latest gadget they’re using, retention has improved. According to Autonews, Motorcars …
Learn some of the challenges for service departments when it comes to vehicle computer updates
So you all want repeat business right, due to customer satisfaction? With new tech gadgets (like tablets) might do all the work As more vehicles are sold that require vehicle computer updates, the task of performing these updates will pose two major challenges for service departments. In the current issue …
How much following up is considered too much in the service department?
So you all want repeat business right, due to customer satisfaction? With new tech gadgets (like tablets) might do all the work with sending emails or texts messages…the phone is still actually a great way to follow up….as bizarre as that sounds. It definitely doesn’t sound bizarre to dealer Joe …
Learn how a fixed ops department is helping the community with training.
Okay, so with a need for more than 30,000 techs needed at dealerships throughout the U.S., has your fixed ops department thought about ways it helps bring that number down? For Norman Braman, he not only trains and hires service technicians, he provides a service to his community as well. …
How much of the oil change market are you capturing?
Alright, so this is sort of a staggering statistic…according to the NADA, U.S. dealers are still capturing only 23% of the oil-change market. Steve Gefter, Managing Director at IDDS Group says that some of the reasons are: customers continue to stay away because of inconvenience, perceived high prices and ineffective …
We breakdown some of the myths of the service drive and give you the truth from Jeff Cowan.
Being apart of a service drive team, occasionally, certain members of the team might spread a rumor (or myth) about certain aspects about the fixed ops department. So in this month’s issue of Service Drive Today Magazine, Jeff Cowan of Jeff Cowan’s Pro Talk and the host of the Weekly …
What your dealership should know about customers turning off an annoying high-tech auto safety feature.
So as a mechanic, tech, or service advisor, part of your job is to build trust with customers. Sometimes, that means informing them of certain issues with their vehicle…with of course, their safety as the main concern. Well, according to Forbes.com, drivers are fast becoming irritated with lane-departure warning systems. …
Learn the benefits of having express service at your dealership
So when we’re talking about rising expectations of consumers (on the service side of your dealership), we’re talking about having an experience that’s priced right, fast and efficient. So in relation to having express service at your dealership, some might ask “what exactly are the benefits of having express service? …