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How To Make Service Advisors More Effective


They need to pick their spots for when to go for the sale. BY DAVID LEWIS This month, we asked leading service and sales trainer David Lewis for his thoughts on several issues that dealerships frequently have with their service advisors. What are effective ways to instill a genuine belief …

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Why Fluid Maintenance Should Be Included In Every MPI

Customers check in with wiAdvisor as they pull into Mopar service lane and the tablet instantly provides complete customer profile, vehicle service history and required maintenance for Chrysler, Jeep, Dodge, Ram, Fiat and SRT vehicles.

The truth about ‘lifetime fluids,’ and the bottom-line impact of including fluids in your inspections. BY ROB MCELROY New car sales may be the face of all dealerships but fixed ops generate approximately 60 percent of all profits. One of the most important tools or process within this department is …

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