Service Drive Service Drive
Connecting with your customers is the key to success
Connecting with your customers is the key to success By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do you say hello? Do you introduce yourself? Are you connecting with your customers? These are, of course, the expected reactions Service Advisors …
5 Things you can do to improve your buisness
5 Things you can do to improve your business Everyone always has multiple ways that you can improve your business. Starting and growing a business takes time with most small businesses having to survive for 3 to 5 years before seeing a profit. The average user checks their smart phone …
7 Phrases you can use to show your boss how promotable you are
7 Phrases you can use to show your boss how promotable you are As you build your career, you’ll need to build great relationships with those you work with especially your boss. But the thing is, it’s a two-way street. There are many ways to show that you are promotable. Your …
3 Ways to get better ideas from your diverse team
3 ways to get better ideas from your diverse team A New York based consultant and author of a book called Flex: The New Playbook for Managing Across Differences, Hyun who is Korean-American observes that “people from some cultures, and some women too, have trouble speaking up. They have a deeply …
Are Woman’s Careers in the Auto Industry Changing?
Are Woman’s Careers in the Auto Industry Changing? Some customers didn’t know what to make of Samantha Briody when they saw her behind the parts counter at AutoZone in Weymouth. “Is there a guy here?” they would ask. Little did they know how well equipped she was to help them. Briody, …
Service Coupons exchanged for Cookbook Recipes
Service Coupons exchanged for Cookbook Recipes Howdy Honda in Austin, Texas got really creative about five years ago to boost their customer engagement. According to AutoNews, they began using social media to gather customers’ favorite holiday recipes while boosting service traffic. Howdy Honda uses a tool through performance loyalty groups …
10 Ways Customers can fall in love with your buisness
10 ways that customers can fall in love with your buisness Nurturing relationships with your customers is a crucial part of growing a successful business. In this age of automation and innovation, caring for your customers has never been more important. At any moment, an unhappy customer can share their …
Does Your Fixed-Ops Give a ROI?
Does Your Fixed-Ops Give a ROI? Don Reed says to begin with your financial statements, this will show you where the opportunities for improvement are. These results will not show you is how to fix them. He says to fix them, you have to know what’s causing the out-of-line condition. …
7 Ways to improve employee satisfaction
7 Ways to improve employee satisfaction There are multiple ways to improve an employee satisfaction with a company. Employee attitudes typically reflect the moral of the company. In areas of customer service and sales, happy employees are extremely important because they represent the company to the public. Satisfaction, however, is not linked …
7 ways to show your employees that you appreciate them
7 Ways to show your employees that you appreciate them Want to help your employees reach their full potential and try to go above and beyond every day? Then show them that you genuinely care. And if you already do plenty of that, then consider this fact: Thirty-one percent of workers …