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At Your Service

At Your Service

Developing a servant-like leadership culture and mindset can transform the service department from a necessary evil into a very profitable, necessary evil. BY MICHAEL ROPPO Smart dealers, leaders and managers know that running and operating a service department like a well-oiled machine isn’t easy, but boy is it rewarding! Customers …

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Create A ‘Learning Culture’ In Your Store’s Collisions Center

Learning Culture

BY JOHN S. VAN ALSTYNE The tsunami of technology rushing into new cars and trucks today makes dealer showrooms a livelier environment as consumers clamor for more connectivity, more displays, more entertainment options, more hands-free controls, more voice-command functionality. Under the hood, new types of high-tech drivetrains are helping meet …

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Servicing Millennials

Servicing Millennials

Now is the time to embrace the way this generation shops not only for cars, but also for service, and adapt to their digital lifestyle. BY RICH HOLLAND Dealership and fixed operations retention has always been a vital ingredient in the health of a dealership. While huge budgets are spent on the acquisition of new …

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Comfort Zones vs. Accountability

Comfort Zones in Service

To meet and exceed your dealership’s goals in 2015, devote more time and energy in the fixed ops department. BY DON REED As a dealer, did 2014 bring you the return on investment that you expected? As a general manager did you meet or exceed your net profit projections for …

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The Myths of Writing Service

Writing Service

Don’t let myths about writing service keep your fixed operations from achieving great success. BY JEFF COWAN You may remember from my article last month, myths can be very dangerous things. They can and will impede your ability to grow, expand and succeed. I discussed some of the biggest myths …

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