Are online auto parts in your future?
The online sector is hot and moving quickly. The online parts market is even more competitive, making now the perfect time for you to figure out how to keep your online parts store moving quickly.
We know that customer service matter and customers will always have questions for your store. Create email templates for commonly asked questions to help this process.
Write clear details in your parts descriptions- high quality diagrams or photographs of car parts will help with any potential confusion here.
We know that customers are used to same day or two-day shipping, so process and ship your orders quickly. Provide clear return and shipping policies with realistic shipping estimates.
What does your future strategy look like? Start planning your e-commerce strategy across all of your dealerships. And don’t forget to take a step back and think about your parts departments efficiency overall. Being properly staffed and trained is critical.
Use checklists to help build a repeatable process that ensures your staff will fulfill orders quickly and efficiently.
Here’s a pretty important question…what do you think the impact is for not training a …